pescience

All tracking numbers are emailed instantly once the product is shipped. Check your spam folder in case the email went there, and mark it as not spam so you get future shipping updates. You can also find your tracking number by logging into your accou

All tracking numbers are emailed instantly once the product is shipped. Check your spam folder in case the email went there, and mark it as not spam so you get future shipping updates. You can also find your tracking number by logging into your account and checking your order history.

Where can I find my tracking number?

This most likely means you checked out as a guest. Just shoot us an email and we will send you an account invite to convert your email into an active account so you can redeem and earn rewards, track your order history, and more.

This most likely means you checked out as a guest. Just shoot us an email and we will send you an account invite to convert your email into an active account so you can redeem and earn rewards, track your order history, and more.

I can't reset my password / I can't get into my account.

Sometimes packages may be left in a discreet location or accepted by a neighbor or roommate, so please check with anyone who might have received it on your behalf and double-check around your mailbox and entrances. Occasionally, local deliveries may

Sometimes packages may be left in a discreet location or accepted by a neighbor or roommate, so please check with anyone who might have received it on your behalf and double-check around your mailbox and entrances. Occasionally, local deliveries may experience a slight delay even though it shows delivered, so we recommend waiting an additional 2 business days from the delivery date to see if the package turns up. If theft is common in your area, you may first want to call your local authorities to file a claim and then send that over to us.

My package says it was delivered, but it was not. What should I do?

Our team is made up of athletes with all different levels of popularity, age, appearance, and backgrounds. We have a limited number of spots each year, and we are always scouting among our existing customer base for new potential athletes. If you are

Our team is made up of athletes with all different levels of popularity, age, appearance, and backgrounds. We have a limited number of spots each year, and we are always scouting among our existing customer base for new potential athletes. If you are not a genuine user of the brand it will be impossible to be scouted by our team.For direct ambassador or sponsorship questions, you can email our marketing and partnership team at <a href="https://pescience.gorgias.com/app/ai-agent/shopify/pescience/knowledge/guidance/1815256" target="_blank" rel="noopener noreferrer" style=" text-decoration: underline;" id="isPasted">partnerships@pescience.com</a>.

How can I become a sponsored athlete or brand ambassador?

You will not be charged for the declined/error charges. Some banks hold the additional charges as "pending" or "processing" for 24 hours. You will see them disappear and will never be a "completed" or "posted" charge on your card.

You will not be charged for the declined/error charges. Some banks hold the additional charges as &quot;pending&quot; or &quot;processing&quot; for 24 hours. You will see them disappear and will never be a &quot;completed&quot; or &quot;posted&quot; charge on your card.

I just made a purchase and the first charge didn't go through, but the second one did. However my bank shows two charges. Will I be charged twice?

We have many samples available on our website at a very low cost. We also send free samples with every order!

We have many samples available on our website&#xA0;at a very low cost. We also send free samples with every order!

Do you have free samples?

For all supplements, not just our brand, you should get approval from your medical professional before taking anything when pregnant or breastfeeding.

For all supplements, not just our brand, you should get approval from your medical professional before taking anything when pregnant or breastfeeding.

Are these products safe when pregnant or breastfeeding?

Just log in to your rewards account and you will see your rewards there on the rewards page!

Just log in to your <a href="https://pescience.com/pages/rewards" id="isPasted">rewards account</a> and you will see your rewards there on the rewards page!

How do I check how many reward points I have?

Good news, we have it laid out perfectly in this blog article.

Good news, we have it laid out perfectly&#xA0;<a href="https://pescience.com/blogs/articles/prolific-and-high-volume-whats-the-difference" id="isPasted">in this blog article</a>.

What is the difference between Prolific and High Volume

Not sure what flavor to purchase? These are our most popular Select flavors: Cake Pop, Gourmet Vanilla, Chocolate Peanut Butter Cup, Snickerdoodle, and Chocolate Truffle

Not sure what flavor to purchase? These are our most popular Select flavors: Cake Pop, Gourmet Vanilla, Chocolate Peanut Butter Cup, Snickerdoodle, and Chocolate Truffle

Most Popular Protein Flavors

Easy! Just log into your account on our store, and click the Manage Subscription link you see on the account details page.

<main tabindex="-1" id="isPasted"><section>Easy! Just log into your account on our store, and click the Manage Subscription link you see on the&#xA0;<a href="https://pescience.com/account#account-details">account details</a> page.</section></main><div tabindex="-1" data-shopify-privacy="exclude"> </div><section> </section>

How can I manage/change/cancel my subscription?

<h4 id="domestic-shipping">Domestic Shipping</h4><ul><li>Flat Rate Shipping:&#xA0;$6.99 USD <ul><li>Arrives on average within&#xA0;2&#x2013;7 business days. </li><li>Shipping carriers: USPS, FedEx, or UPS. </li><li>PEScience is located in Florida, so delivery times will vary depending on the destination</li></ul></li></ul> <ul><li id="isPasted">New York State Addresses <ul><li>Some products will be shipped with an Adult Signature required due to New York state law.&#xA0;</li></ul></li></ul> <ul><li>PO Box, Rural Route, and APO/FPO/DPO Addresses: <ul><li>Orders shipped to these addresses use USPS. </li><li>Estimated delivery times: <ul><li>PO Box and Rural Route:&#xA0;7&#x2013;10 business days. </li><li>APO/FPO/DPO:&#xA0;3&#x2013;5 weeks, depending on customs. </li><li id="isPasted">Puerto Rico: 7-12 business days</li></ul></li></ul></li></ul><h4 id="international-shipping">International Shipping</h4><ul><li>Delivery Times: <ul><li>Most orders arrive within&#xA0;2&#x2013;4 weeks (estimated). </li><li>Delivery times vary based on country, customs processing, and other border agency delays. </li></ul></li><li>Carriers: USPS, FedEx, UPS, and DHL (depends on rates/destination) </li><li>Customs and Fees: <ul><li>PEScience is not responsible for import taxes, duties, or customs fees. These charges are the responsibility of the recipient.</li></ul></li></ul><h4 id="additional-shipping-options">Additional Shipping Options</h4><ul><li>PEScience offers expedited and prioritized shipping at rates based on carrier estimates. </li><li>These rates are non-negotiable and displayed during checkout.</li></ul><hr><h3 id="shipping-days-and-hours">Shipping Days and Hours</h3><ul><li>Operating Hours: <ul><li>Monday through Friday, 8:00 AM &#x2013; 5:00 PM EST (excluding holidays). </li><li>Orders placed before&#xA0;2:00 PM EST will be processed and shipped the same day whenever possible. </li><li>Orders placed after 2:00 PM EST or on weekends will ship the next business day. </li></ul></li><li>Sales and High-Volume Periods: <ul><li>During sales, new product launches, or holidays, standard shipping times may be delayed due to increased order volume. </li><li>Rest assured, our team works weekends and overtime during these periods to process orders as quickly as possible.</li></ul></li></ul>

Shipping Information

Anytime an allergen is used on our equipment, whether it be milk, egg, soy, peanuts, etc, it goes through allergen-specific cleaning before another product is used on it so that there is no cross contamination.

Anytime an allergen is used on our equipment, whether it be milk, egg, soy, peanuts, etc, it goes through allergen-specific cleaning before another product is used on it so that there is no cross contamination.

Is there allergen cross-contamination on your products since you manufacture some products with allergens like peanuts?

Unfortunately we no longer ship to the European Union due to new shipping regulations on supplements there. This includes the following countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czechia, Denmark, Estonia, Finland, France, Ge

Unfortunately we no longer ship to the European Union due to new shipping regulations on supplements there. This includes the following countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Shipping to the European Union

You can set up a subscription with an order purchase by selecting the "Subscribe" option on the product page and adding it to your cart. You can select as many products as you want to subscribe to on the order and use the discount code "SUB10" at che

You can set up a subscription with an order purchase by selecting the &quot;Subscribe&quot; option on the product page and adding it to your cart. You can select as many products as you want to subscribe to on the order and use the discount code &quot;SUB10&quot; at checkout to get 10% off the order and all renewing subscription orders.

How do I set up a subscription?

For our dairy products, soy lecithin is used in the isolation process of the protein. None of our products have soy protein added, but out of an abundance of caution for those with soy allergies, we include the soy allergen notice in case trace soy l

For our dairy products, soy lecithin is used in the isolation process of the protein. None of our products have soy protein added, but out of an abundance of caution for those with soy allergies, we include the soy allergen notice in case trace soy lecithin is present.

Why does Select Protein and other protein products have a soy allergen warning even though soy is not listed on the ingredient list?

You can earn 250 rewards points by referring a first-time customer with a purchase of $30 or more! Here is how:

You can earn 250 rewards points by referring a first-time customer with a purchase of $30 or more! Here is how:<ol><li>Go to the rewards page <a href="https://pescience.com/pages/pescience-points">here&#xA0;</a>and log in to your account&#xA0;</li><li>From there click on the &quot;Loyalty Program&quot; tab</li><li>Look for &quot;Referrals&quot; on the bottom to find your link to share!</li><li>When your friend clicks on that link, the 10% will automatically be added to their cart</li><li>Once they have placed their order, then the 250 points will be added to your account.&#xA0;</li></ol>